Last Updated: 2025-11-10
These Terms of Service (“Agreement”) govern your participation in the Pro Management website hosting and maintenance program (“Service”) provided by Wonder Giant LLC (“Provider,” “we,” “our,” or “us”). By subscribing to or using the Service, you (“Client,” “you,” or “your”) agree to the following terms.
1. Service Overview
The Service includes ongoing website maintenance, hosting, and management tasks. Typical services may include:
- WordPress and plugin updates
- Server and uptime monitoring
- Offline backups
- Security monitoring
- Plugin license sharing (for select plugins)
- Technical support for hosting and maintenance issues
Specific services may vary based on your plan and setup. Any additional work beyond the plan (such as redesigns, new features, content updates, or third-party troubleshooting) may incur additional fees at our standard hourly rate.
2. Hosting and Uptime
We use trusted third-party hosting infrastructure and tools. While we monitor uptime and performance, we cannot guarantee uninterrupted service or specific performance levels.
We are not liable for downtime, service interruptions, or data loss caused by:
- Hosting provider outages
- Plugin or theme conflicts
- Software updates
- Client modifications
- Force majeure events (including power, network, or system failures)
We will make reasonable efforts to restore functionality as quickly as possible.
3. Backups and Data
We perform periodic offline backups of your site files and/or database.
However:
- Backups are provided as a safeguard, not a guarantee against all loss.
- We are not responsible for data loss between backups or due to hosting issues, user error, or third-party failures.
- Restoration from backup may incur an additional service fee.
Clients are encouraged to maintain their own independent backups for redundancy.
4. Security and Software
We maintain reasonable security measures and monitoring tools. However, no system is 100% secure.
We are not responsible for:
- Hacks, malware, or vulnerabilities introduced by third-party code or client actions.
- Security breaches that occur despite reasonable protections.
If a breach occurs, we will assist with cleanup or restoration at our standard hourly rate unless otherwise covered in your plan.
5. Client Responsibilities
You agree to:
- Provide accurate and current contact, billing, and login information.
- Refrain from making unauthorized modifications to hosting or server configurations.
- Use the website only for lawful purposes.
- Notify us promptly of any issues or suspicious activity.
You retain full ownership of your website content and are responsible for its legality, accuracy, and compliance with applicable laws.
6. Payments and Term
Pro Management is billed monthly, in advance, unless otherwise agreed. Late or failed payments may result in suspension or termination of service after reasonable notice. Either party may terminate this agreement with 30 days’ written notice.
Upon termination:
- Hosting access may be revoked.
- Backups may be deleted after 30 days.
- You remain responsible for unpaid balances.
7. Intellectual Property
All website content, data, and assets you provide remain your property. All tools, scripts, or processes used to deliver the Service remain our property. You receive a limited, non-transferable right to use them only while subscribed to the Service.
8. Third-Party Services and Licenses
We may provide access to premium plugins or licenses as part of your plan. These are shared under our master license and may not be used outside of this Service. If you cancel your plan, access to those licenses will be removed or replaced with your own licenses. We are not responsible for bugs, vulnerabilities, or disruptions caused by third-party plugins, themes, or services.
9. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability for any claim related to this Service is limited to the total fees paid by you in the previous three (3) months.
- We are not liable for lost profits, lost data, or indirect, incidental, or consequential damages.
You agree to indemnify and hold harmless Wonder Giant LLC from any claims arising out of your website content, activities, or use of the Service.
10. Warranties
The Service is provided “as is” and “as available.” We make no warranties, express or implied, regarding performance, uptime, or compatibility beyond what is stated in this Agreement.
11. Governing Law
This Agreement is governed by the laws of the State of Colorado, without regard to its conflict of law principles. Any dispute shall be resolved in the courts located in Jefferson County, Colorado.
12. Updates to These Terms
We may update these Terms from time to time. Continued use of the Service after updates constitutes acceptance of the revised terms.
13. Contact
Wonder Giant LLC
[email protected]
https://www.wondergiant.com